Privacy Policy

Privacy Policy & TCPA Disclosure

Effective Date: July 19, 2026

Kaufman Insurance Group (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy governs the collection, use, and disclosure of personal information collected through our website (https://kaufmaninsurancegroup.com), text-based chat systems, interactive voice response units, and automated quoting portals.

1. Explicit TCPA & Automated Communication Consent

By providing your phone number(s), email address, or other contact information through this website, digital quote portals, or interactive chat features, you establish a business relationship with us and give your express written consent to be contacted by Kaufman Insurance Group and its authorized technology partners or representatives.

You explicitly authorize and consent to receive marketing, promotional, transactional, and follow-up communications, which may include:

  • Automated Systems: Phone calls and SMS/MMS text messages generated using an automatic telephone dialing system (ATDS) or predictive dialers.
  • Artificial Intelligence & Voice Assistants: Interactive communications utilizing artificial intelligence (AI) voice agents, natural language processing conversational bots, prerecorded voice messages, and synthesized voice systems (including our automated AI assistant, Sarah) for contact and follow-up.
  • Multi-Channel Outreach: Cellular telephone calls, text messages, push notifications, and emails.

This consent applies directly to the specific phone number(s) and email address you provide. Consent to receive automated marketing communications is not a condition of purchasing any property, goods, or insurance services. Message and data rates may apply. You certify that you are the subscriber or primary user of the provided telephone number.

2. Information We Collect

To provide accurate insurance ratings across our network of independent carriers, we collect personal information you voluntarily provide, including:

  • Identifiers: Name, physical address, email address, telephone number, and date of birth.
  • Underwriting Data: Vehicle Identification Numbers (VIN), driving records, property age, construction details, square footage, occupancy status, current insurance coverage status, and claim histories.
  • Technical Data: IP addresses, browser types, user agent strings, and session behavior monitored strictly for security, optimization, and fraud prevention.

3. How We Use Your Information

We use your personal information to analyze insurance risks, request premium pricing options from our carrier network, facilitate multi-line bundle discounts, optimize our conversational AI support tools, manage policy lifecycle updates, and protect our platforms against fraudulent activity.

4. One-to-One Carrier Sharing Compliance

In strict compliance with modern consumer protection frameworks, we do not sell, rent, lease, or distribute consumer data to third-party data brokers or unaffiliated marketers. To secure your coverage options, your information is shared strictly with the selected, authorized insurance underwriting platforms within our independent network (such as Safeco, Progressive, Travelers, Nationwide, Plymouth Rock, Slide, Homeowners of America, Bamboo, Covertree, and Steadily) and the essential secure infrastructure providers who route our communications.

5. Your Right to Opt Out

You maintain full control over your communication preferences and may revoke your consent at any time:

  • Text Messages: Reply “STOP” directly to any SMS/MMS message you receive from us to be immediately unsubscribed from text communications.
  • Voice Communications: Inform any live agent or our automated AI voice assistant that you wish to be placed on our internal Do Not Call list.
  • Email Communications: Utilize the “Unsubscribe” link located at the footer of our digital mailings.

6. Data Security & Retention

We implement appropriate industry-standard technical and organizational security controls to protect personal information against unauthorized access, loss, alteration, or disclosure. We retain quote records, risk variables, and communication logs as long as legally necessary or operationally required to service policies, provide rate comparisons, and fulfill compliance protocols.

7. Children’s Privacy

Our website, quoting portals, and services are directed exclusively to adults. We do not knowingly collect or maintain personal information from individuals under the age of 18.

8. Contact Information

If you have questions regarding this Privacy Policy, your opt-out rights, or our TCPA disclosure parameters, please contact us directly at:

Kaufman Insurance Group
Twinsburg, Ohio
Email: [Insert Contact Email]
Phone: [Insert Contact Phone]

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